Expectations

Patients that attend Leyburn Dental Practice have been given a set of expectations that they can look upon us to fulfil. However, in return for these expectations we ask that you meet some basic expectations of ours. Gold standard dental treatments and preventative dental care cannot be achieved unless we both work hard. These expectations will ensure that you continue to get the very best level of service from Leyburn Dental Practice.

You can expect us to:

• Welcome you into a caring and professional environment
• Listen and respond to your needs and concerns
• Discuss all dental treatment options available to you
• Clearly state the cost of proposed dental treatment, provide you with a written treatment estimate and advise you of any changes
• Perform to the highest dental care standards at all times
• Follow the latest cross infection guidelines
• Strive to keep on schedule

We greatly appreciate it when you:

• Arrive on time for appointments
• Give at least 24 hours’ notice if you are unable to attend
• Pay for your treatment when requested
• Follow our instructions to care for the work we provide
• Attend any review appointments as recommended
• Provide feedback on service, be it good or bad
• Help our practice grow by recommending us to your family and friends
• Any concerns relating to our level of service should be addressed to Leyburn Dental Practice ASAP. We strongly value the opinions of our patients.